Frequently Asked Questions
We support: / / In order to make the checkout process as simple and fast as possible we process all payments through PayPal.
However, NO PayPal account is required, if you use Credit Card or Direct debit.
Contact our support if you need any assistance with your payments. support@stiickzz.pro
As soon as you purchase a product we will process your order instantly and send you an email with the order confirmation and a download of the product.
You can also simply visit the ‘My Downloads’ sub-menu under the ‘’ menu to access your product downloads.
If you did not receive an email with your product download and order confirmation, make sure to check your spam/junk folder as some email providers incorrectly flag automated messages as spam.
If you still can’t find an email please contact us at support@stiickzz.pro
If you lost any of your purchased products, simply log into your account and navigate to the ‘My Downloads’ section under the ‘‘ menu to get access to all of your products again.
If you are not completely satisfied with one of our products, you can get a full refund within the first 14 days of purchasing the product.
Contact us here for the refund: support@stiickzz.pro
Note:
– We offer a 100% satisfaction money back guarantee. This means you’re only able to get a refund if you aren’t fully satisfied with the entirety of a product.
– A refund request can only be accepted once per customer and product.

YES !
All our soundbanks and sample packs are 100% royalty-free. For further licensing and copyright information you can find a ‘LICENCE & COPYRIGHT AGREEMENT.txt’ file in every product you purchase.

Repackaging or redistribution of our products is strictly prohibited. We will take legal actions against people who do it !

NO!
All of our Project Files (Freebies & Premium Products) are not entirely royalty free.

The musical content of each Project Files is copyrighted towards us and our own content. You are not allowed to simply take one of our Project Files and upload it as your own song. Legal actions will be taken if this should happen.
However, if you heavily change the Project Files and their musical content (e.g. change melodies etc.) you are allowed to release them as your own songs and distribute them.

Feel free to send us your song to support@stiickzz.pro and we will let you know if you changed the Project Files enough to be released as your own track.

Also, all Presets as well as Samples inside of the Projects Files are 100% royalty free.

If you purchased one of our products through our old domain ‘StiickzZ.com’, you won’t be able to find those products any more on our new Domain ‘StiickzZ.pro’.
Simply send an email with your order number to support@stiickzz.pro and we will enable ALL of your old purchases on your new account.
No extra payments needed!